100% satisfaction guaranteed!
We are not happy until you are happy! Whether you ordered the wrong size or the wrong color.. or perhaps your pup didn't like the new duds! Whatever the reason, you are ALWAYS welcome to return or exchange all merchandise purchased from The Cozy Critter! All of our products are custom made at time of purchase, but we would never want you to be stuck with a product that didn't make your tail wag! We offer so many different collar styles, we don't ever want our cusotmers to be afraid to try a new product! All we ask is that returned products be in new/unused condition and returned within 30 days!

Refunds: If you would like a refund please send your item back to:
The Cozy Critter
PO Box 1500-153
Brookings, OR 97415

Please include a note indicating why you are returning the item (so that we can improve upon our products when possible!). Refunds will be given in the same method as payment was made originally.

Exchanges: To exchange your item please send it back to:
The Cozy Critter
PO Box 1500-153
Brookings, OR 97415

Please include a note detailing the item you would like as a replacement. We will happily ship your replacment to you immediately upon receipt of your returned items. There are no additional service charges for exchanges! No re-stocking fees! No additional shipping! We offer quick, seamless exchanges all the time at The Cozy Critter!

We always appreciate a quick email letting us know to expect a return/exchange! This allows us to prepare your replacement product and/or solve any problems before the item gets shipped back!